Service Hub | Enterprise | Onboarding

Full customer service software package with a more robust set of features for multi-faceted and more sophisticated customer service teams.

Onboarding includes following:

  • Kick off call with the team
  • Online training for HubSpot Enterprise Customer Service Features
  • Ticketing put in operation
  • Creating custom support form fields
  • How to use live chat in customer service
  • How to use chatbots in customer service
  • Setting up the team email
  • Set up, training and best practises for Conversations Inbox
  • Building email template for customer service
  • Connecting email and chat to ticket
  • Creation of canned snippets
  • How does the reporting look
  • Creation of reporting dashboards
  • How does scheduling for customer meetings work
  • How does conversation routing work
  • How does email sequences work
  • Setting up customer feedback
  • Training how to use customer feedback
  • Programming of NPS
  • Setting up the knowledge base
  • Setting the knowledge base to customers domain
  • Branding of knowledge base
  • Customer service automation
  • Programming customer service automation
  • Training how to use customer service automation
  • Creation of multiple ticket pipelines
  • Training how to use multiple ticket pipelines
  • Setting up teams
  • How to use 1:1 videos in customer service
    • Training how to use 1:1 videos in customer service
    • Live training (1 hour) for users how to work with 1:1 videos
  • Setting up multiple currencies
  • Activating Salesforce.com integration if needed
  • Setting up needed playbooks
  • Setting up and training how to use calculated properties
  • Programming required functionalities of calculated properties
  • Setting up single sign-on
  • Customer service goals to HubSpot and how to follow them
  • Setting up, training and taking health scoring part of service process
  • Unlimited support 1 month from the kick off call
  • Investment 5 500 € + vat
  • Support:
    • 950 € | month (6 months deal)
    • 1100 € | month (1 month deal, until further notice)

  • Payment terms: credit card or invoice