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How to manage customer knowledge better

Markus Valtonen - 14.1.2019 10:55

Two years ago I did my thesis about customer knowledge management (CKM) in a Finnish management consulting company. While starting to write the thesis, it was quickly obvious how critical CKM is for companies. How you can manage customer knowledge determines your ability to serve customers better and grow your company. As stated by Gibbert et al. (2002), CKM:

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CRM  CKM  Customer Knowledge Management  Organizational learning  sales  marketing  growth  In English